Privacy Policy

1. Introduction

Welcome to Canuck On The Move (“Canuck On The Move”, “Company”, “we”, “our”, or “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, event attendees, and business partners.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect your personal information when you:

  • Visit our website.
  • Browse nightclub listings and event information.
  • Request Guest List access.
  • Book Bottle Service.
  • Purchase Nightlife Packages.
  • Make reservations for special events.
  • Contact our customer support team.
  • Subscribe to newsletters or promotional communications.
  • Participate in contests, giveaways, promotions, or surveys.
  • Interact with our advertisements or social media pages.

Our privacy practices are designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, international privacy laws including the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Canuck On The Move is a Canadian nightlife and entertainment platform providing information, reservations, guest list registrations, VIP experiences, bottle service bookings, party packages, and related event services for clubs, lounges, and entertainment venues.

We work with various venue partners and service providers to facilitate bookings and provide a seamless customer experience.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Our website
  • Mobile devices
  • Booking forms
  • Contact forms
  • Reservation requests
  • Guest List registrations
  • Bottle Service requests
  • Nightlife Package purchases
  • Email communications
  • Promotional campaigns
  • Customer support interactions

This Privacy Policy does not apply to third-party websites, mobile applications, payment gateways, social media platforms, or partner venues that maintain their own privacy policies.

4. Information We Collect

Depending on how you interact with our website, we may collect various categories of personal information.

Personal Identification Information

This may include:

  • Full Name
  • Email Address
  • Mobile Phone Number
  • Date of Birth (where required)
  • Age verification information
  • City
  • Province
  • Country
  • Government-issued identification where legally required by a venue

Booking Information

When you request reservations or nightlife services, we may collect:

  • Club selection
  • Event selection
  • Preferred reservation date
  • Preferred arrival time
  • Number of guests
  • Table preferences
  • Bottle package selection
  • VIP preferences
  • Special requests
  • Occasion details (birthday, bachelor party, corporate event, etc.)

Payment Information

If you purchase services through our website, payment information may include:

  • Billing Name
  • Billing Address
  • Transaction Amount
  • Transaction Date
  • Payment Confirmation
  • Payment Status
  • Partial payment identifiers supplied by payment processors

For your protection, we do not store complete debit card or credit card numbers on our servers. Payment processing is performed by secure third-party payment providers that maintain their own security and compliance standards.

Communications

When contacting us we may collect:

  • Emails
  • Live chat messages
  • Contact form submissions
  • Customer service requests
  • Complaint information
  • Reviews
  • Feedback
  • Survey responses

Automatically Collected Information

Our servers automatically collect technical information including:

  • IP Address
  • Browser Type
  • Browser Version
  • Device Type
  • Operating System
  • Language Settings
  • Internet Service Provider
  • Screen Resolution
  • Referral URLs
  • Landing Pages
  • Exit Pages
  • Session Duration
  • Clickstream Data
  • Date and Time of Visit

Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

  • Remember user preferences
  • Keep users logged in (where applicable)
  • Improve website functionality
  • Analyze visitor behaviour
  • Measure website performance
  • Deliver personalized content
  • Improve advertising effectiveness
  • Prevent fraud
  • Enhance website security

Users may control cookie preferences through their browser settings.

Disabling cookies may affect certain website features.

5. How We Use Your Information

We use your personal information only for legitimate business purposes including:

  • Processing Guest List requests
  • Confirming Bottle Service reservations
  • Managing Nightlife Package bookings
  • Coordinating reservations with venue partners
  • Verifying eligibility for events
  • Processing secure payments
  • Providing customer support
  • Sending booking confirmations
  • Delivering reservation updates
  • Sending important service notifications
  • Managing refunds where applicable
  • Detecting fraudulent activity
  • Preventing abuse of our services
  • Improving website performance
  • Performing analytics
  • Understanding customer preferences
  • Conducting internal reporting
  • Maintaining security
  • Complying with legal obligations

Where you have provided consent, we may also send promotional offers, event announcements, exclusive nightlife experiences, and marketing communications. You may unsubscribe from marketing emails at any time without affecting your existing bookings.

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Protection against fraud and unlawful activity
  • Protection of public safety where required by law

7. Sharing of Personal Information

We never sell your personal information.

However, we may share information with trusted third parties where necessary to operate our services.

These may include:

  • Nightclubs
  • Entertainment venues
  • Event organizers
  • Reservation management providers
  • Payment processors
  • Email delivery platforms
  • Cloud hosting providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Professional advisors
  • Legal authorities where legally required

All third parties receiving personal information are expected to maintain appropriate privacy and security safeguards.

8. International Data Transfers

Your information may be processed or stored in Canada, the United States, or other countries where our service providers operate.

Where personal information is transferred internationally, we implement reasonable safeguards designed to protect your information in accordance with applicable privacy laws.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete reservations
  • Fulfill contractual obligations
  • Resolve disputes
  • Maintain accounting records
  • Meet legal requirements
  • Prevent fraud
  • Enforce our agreements

When information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with applicable laws.

10. Security

Protecting your information is extremely important to us.

We maintain appropriate administrative, organizational, physical, and technical safeguards including:

  • SSL encryption
  • Secure hosting environments
  • Firewall protection
  • Access controls
  • Password protection
  • Database security
  • Regular security monitoring
  • Malware detection
  • Backup systems
  • Employee confidentiality obligations

Although we implement reasonable safeguards, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information
  • Request corrections
  • Request deletion where legally permitted
  • Withdraw consent
  • Restrict processing
  • Object to certain processing activities
  • Receive information regarding how your data is used
  • Lodge a complaint with the appropriate privacy authority

We will respond to verified requests within the timeframe required by applicable law.

12. Children’s Privacy

Our services are intended only for individuals who have reached the legal age required to attend licensed nightlife venues in their jurisdiction.

We do not knowingly collect personal information from children or individuals below the applicable legal age.

If we become aware that such information has been collected, we will promptly remove it.

13. Third-Party Websites

Our website may contain links to third-party websites, clubs, venues, social media platforms, advertisers, or ticketing partners.

We do not control their privacy practices and encourage users to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, technology, or services.

The updated version will become effective immediately upon publication unless otherwise stated.

Your continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us.

Canuck On The Move

Website: https://www.canuckonthemove.com

Email: support@canuckonthemove.com

If you believe your privacy rights have been violated, you may also contact the Office of the Privacy Commissioner of Canada or your local privacy regulator where applicable.